Step 4 of the PW Hiring Process

You are currently viewing Step 4 of the hiring process at Pet World Lawrence.

1. Learn more about our rehoming center
2. Apply online
3. Complete text interview
4. Complete phone interview

During the audio phone interview you will be asked to speak openly about yourself so please be prepared to share! Silence is not golden during a phone interview -- in fact, silence on the phone will usually get you removed from the hiring process. Unlike when customers call, you're only asked to speak about yourself during this step so you already know all the answers and you choose what to share. We will purposely pause our conversation periodically to give you the opportunity to demonstrate your conversational skills.

F.A.Q. Why is Step 4 so important?
All Pet World employees must expertly handle phone calls at work all day long. We really mean that. The phone never stops ringing. Most applicants have smart phones and many breeze through the online and text parts but struggle with the talking on the phone part. 

Practice with your parents. Audio phone communication is a huge part of the job and very important. Inability to effectively communicate on the phone disqualifies many applicants. Our goal when we answer the company phone is to quickly discern the customer's needs and get them into the store. Your goal during your phone interview is to make us want to meet you in person. As we have been saying for 30 years, PERCEPTION TRUMPS INTENTION. Regardless of how you may seem in real life, if you are too quiet on the phone, come off sounding negative or rude, or if you are not proactive about leading the conversation, we can't advance you to the next step. Our employees must be effective and well perceived by customers on the phone.

5. Complete observation and prescreening
6. Complete in-person or video chat
7. Complete Paid Internship
8. Complete Orientation
9. Begin Paid Apprenticeship
10. Complete Apprenticeship and officially join the team!